Contact Us
We're here to help. Reach out with any questions about our solar products, your order, or to get expert advice on the right solar solution for your home or business.
Call Us
+234 800 123 4567
Monday – Saturday
8:00 AM – 6:00 PM WAT
hello@buysolargenerator.ng
We reply within 1–4 hours
during business hours
Support Departments
Sales & Product Inquiries
Need help choosing the right solar generator, panel, or inverter? Want a quote for a complete solar kit? Our sales team can help you find the perfect solution for your budget and power needs.
Orders & Delivery
Track your order, change your delivery address, or check delivery timelines. Our logistics team monitors every shipment across all 36 states to ensure your products arrive safely and on time.
Technical Support
Need help with installation, troubleshooting, or compatibility questions? Our technical team provides expert guidance on solar panel wiring, inverter setup, battery connections, and charge controller configuration.
Billing & Payments
Questions about your payment, refund status, invoice, or Paystack transaction? Our billing team handles all payment-related inquiries and can help resolve any payment issues quickly.
Response Times
| Channel | Expected Response | Availability |
|---|---|---|
| 5–15 minutes | Mon–Sat, 8AM–8PM | |
| Phone | Immediate | Mon–Sat, 8AM–6PM |
| 1–4 hours (business hours) | Mon–Sat, 8AM–6PM | |
| Contact Form | Same business day | 24/7 |